Online Reputation Management For Your Manchester Business
What is being said about your Manchester based business online can have a large influence on your ability to attract new customers and retain the loyalty of existing customers.
A good friend of mine recently went online to get the telephone number of an Italian restaurant he’d been to on a number of occassions previously and had always been happy with the food and service. He did a search on Google, got on their Places page and noticed that the last 3 reviews were less than complimentary. As a result he decided to try somewhere else. That’s not to say he will never go there again but on that one occassion the restaurant had lost out because of their online reputation. If that happens when other people look on their Google Places listing they could be losing out on a substantial amount of business.
They should have been monitoring the situation and put into action a system to:
- Respond to the reviews positively which shows they care and are doing something about the problems.
- Push the bad reviews off the first page.
- Ensure that they monitor what is being said about them online constantly.
We are all encouraged to read and leave reviews about our buying experiences and if you own a business in Manchester you can help to improve your online presence and search engine rankings by obtaining reviews on Google Places and other prominent online review sites.
Managing your online reputation can be time consuming and you may not be aware of how you can do it effectively. If that’s the case why not give us a call and we’ll be glad to discuss your requirements.
Read more about our Online Reputation Management Manchester service.