Respond To Reviews On Google Places To Enhance Your Local Business Reputation

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More evidence that Google is starting to place increased emphasis on Google Places local business listings can be seen from its recent enhancement allowing businesses to respond to reviews.

Businesses that are switched on to this change can use it to their advantage as handling reviews correctly, whether positive or negative, can really enhance your reputation.

“Engaging with the people who have shared their thoughts about your business is a great way to get to know your customers and find out more,” says John Maguire of the Google Place Page team. “Both positive and negative feedback can be good for your business and help it grow (even though it’s sometimes hard to hear). By responding, you can build stronger relationships with existing and prospective customers.”

“For example, a thoughtful response acknowledging a problem and offering a solution can often turn a customer who had an initially negative experience into a raving supporter,” he continues. “A simple thank you or a personal message can further reinforce a positive experience. Ultimately, business owner responses give you the opportunity to learn what you do well, what you can do better, and show your customers that you’re listening.”

Google actually has a Places Page User Guide which includes some hints and ideas on how to respond to customer reviews correctly.



About

Hi, my name is Mark and I'm the owner of SEO Manchester.

I started in SEO in 2009 and have gradually built up my business solely from organic traffic generated via high search engine rankings (mainly Google).

I love building highly optimised WordPress websites and optimising Google Places listings. I am also constantly building on my knowledge of the uses of all forms of social media for marketing effectiveness, particularly Google+.

When not helping clients improve their online presence I enjoy walking the dog around the hills where we live, reading, real ale and (surprise) spending more time on the web.