Video Production Terms & Conditions

The Video Production Process
Motion & Motion+ Videos

Once we have confirmed your order by email we will begin writing the script for your video. Typically the script will be sent to you for approval within 24 hours.
Once approved, please return the final script to us as soon as possible so it can be recorded by our professional voiceover artist.
We then need you to gather together your digital images, and any logos (or video footage if you have ordered a Motion+ Video) and email them to us. If the files are too large to email you can use a free file transfer website such as wetransfer.com
We aim to have your video finished and a link sent to you by email within 2-5 days – this is as long as we have everything we need to make the video.
Once you receive the link, we ask you to watch the video as soon as possible and contact us to let us know if you are happy or if any amendments need to be made. We appreciate replies with amendments within 1-3 working days.
Please be aware that we have a 14 day review period in which you should make us aware of any amendments that need to be made to your video. This period begins from the day after we send you the link to your video and if we don’t hear from you within this period then your video will be automatically approved and made live
If any amendments need to be made to your video then we aim to have these finished within 48 hours and a new link to your final video sent to you for approval
Once you are 100% happy with the final version of the video we will make it live on our Posh Gecko YouTube channel and invoice you for the full balance
Payment of the invoice should be made within 10 working days
Once payment is received we will send you the MP4 file of your video by email. Please be aware that due to the size of the video file this is usually done through a file transfer website such as wetransfer.com who will send you a notification email to download the file quickly and easily

Custom Videos

Once we have confirmed your order by email we will begin story boarding and writing the script (if required) for your video. Typically the story boarding and script writing will be completed within 3 days. Once you are happy with everything we will book a convenient day for filming.
Before the day of filming we will require 50% of the total balance to be paid up front.
On the day of filming our camera team will spend the day with you capturing all of the footage required.
We then need you to gather together any additional digital images, logos or footage and email them to us. If the files are too large to email you can use a free file transfer website such as wetransfer.com
We aim to have your video finished and a link sent to you by email within 5-7 days – this is as long as we have everything we need to make the video.
Once you receive the link, we ask you to watch the video as soon as possible and contact us to let us know if you are happy or if any amendments need to be made. We appreciate replies with amendments within 1-3 working days.
Please be aware that we have a 14 day review period in which you should make us aware of any amendments that need to be made to your video. This period begins from the day after we send you the link to your video and if we don’t hear from you within this period then your video will be automatically approved and made live
If any amendments need to be made to your video then we aim to have these finished within 48 hours and a new link to your final video sent to you for approval
Once you are 100% happy with the final version of the video we will make it live on our Posh Gecko YouTube channel and invoice you for the full balance
Payment of the invoice should be made within 10 working days
Once payment is received we will send you the MP4 file of your video by email. Please be aware that due to the size of the video file this is usually done through a file transfer website such as wetransfer.com who will send you a notification email to download the file quickly and easily

Animated Videos

Once we have confirmed your order by email we will begin writing the script for your video. Typically the script will be sent to you for approval within 24 hours.
Once approved, please return the final script to us as soon as possible so it can be recorded by our professional voiceover artist.
The script will then be used by our cartoonist to produce your video. We aim to have your video finished and a link sent to you by email within 7 days.
Once you receive the link, we ask you to watch the video as soon as possible and contact us to let us know if you are happy or if any amendments need to be made. We appreciate replies with amendments within 1-3 working days.
Please be aware that we have a 14 day review period in which you should make us aware of any amendments that need to be made to your video. This period begins from the day after we send you the link to your video and if we don’t hear from you within this period then your video will be automatically approved and made live
If any amendments need to be made to your video then we aim to have these finished within 48 hours and a new link to your final video sent to you for approval
Once you are 100% happy with the final version of the video we will make it live on our Posh Gecko YouTube channel and invoice you for the full balance
Payment of the invoice should be made within 10 working days
Once payment is received we will send you the MP4 file of your video by email. Please be aware that due to the size of the video file this is usually done through a file transfer website such as wetransfer.com who will send you a notification email to download the file quickly and easily

Our Terms & Conditions

All confirmed video orders will be subject to these Terms & Conditions. You should only submit an order to us if these Terms & Conditions are acceptable to you without modification.

Once confirmation has been received from you, whether verbal or written, we will confirm your order by email at which point our agreement begins
It is your responsibility to provide all information or materials reasonably requested by us on time and in the correct format
Once we have sent you the script to approve, you have a 14 Day Review Period (starting on the day after we sent you the email) to make any amendments. Failure to contact us within this period could result in the cancellation of your order and you being invoiced for 25% of the final balance as explained in our Cancellation Policy. It is your responsibility to keep us suitably updated with any delays that may arise.

Amendment Policy

Following a notification email from us that your video is ready to view, there will be a 14 Day Review Period (starting on the day after we sent you the email) in which you may request amendments to the video. Videos are deemed approved after the expiry of the 14 Day Review Period at which point the video will be made live on our YouTube Channel and an invoice sent for the full balance.
While there is no upper limit to the amount of amendments that can be made to your video, if we believe at our absolute discretion, that your amendment requirements are becoming unreasonable then we may advise you of that fact. Should we continue to receive an unreasonable amount of amendments then we may decide to cancel your order with no cost to yourself
If you require amendments to be made to your video after it has been approved and paid for (and if the amendments are possible) then we quote you for the work required on an individual basis
We reserve the right to cancel your video order at any time with no cost to yourself

Cancellation Policy

Should you wish to cancel your video order with us you will need to do this within 24 hours of receiving the confirmation email from us. You can let us know by  phone or email. Any cancellations after this time period will result in a charge as we would have already started to produce your video:

25% of the total balance if you cancel your video after 24 hours if we have not sent you the first draft of your video
50% of the total balance if you cancel your video after the first draft has been sent to you

If unforeseeable issues arise during the video production process we are happy to work to your new time frames as long as we are kept suitably updated. A part payment may be necessary depending on the project, but this can be discussed on a video by video basis. However, in the event of no forward action taking place over a period greater that 30 days; this includes scripts not being amended, pictures not being sent, feedback not being given, then we reserve the right to invoice you for 50% of the balance that will be due immediately. Production will then be placed on hold until you can provide the outstanding content.

Please note: We class an unforeseeable issues to be  sickness, bereavement, and other closely related matters. We do not accept being busy or not having time, as a suitable reason for delaying production. Please do not instruct SEO Manchester if you feel you will not have time to work with us during production from start until completion.